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The Role of Customer Reviews in Shaping Hotel Reputation

11 octobre, 2024 - 15:37

Consider this data: 94% of consumers say that reading a bad review made them want to avoid a business.

That’s the power of reviews, especially in an industry like hospitality. In fact, 81% of travelers read reviews before booking a hotel. And nearly half won’t make a reservation for a hotel without reviews.

It just goes to show how much weight potential guests place on reviews. These reviews can actually be the difference between a fully booked hotel and dozens of empty rooms. 

Why Are Guest Reviews So Important in Hospitality?

Reviews are important in virtually every industry. They tell potential customers who are considering a brand if it’s worth spending their money on and what to expect when they do.

When traveling and staying at hotels, people want to feel at home. Of course, they enjoy exploring new cultures, cuisines, and landscapes. 

Of course, they want to make new memories and do different things they wouldn’t normally do or can’t do otherwise.

But when they go to a hotel, they want to feel safe. They’re not just investing their money hoping to have a positive experience. 

They’re making an emotional investment. Guests want to feel assured that their stay will be enjoyable and stress-free. 

Reading positive reviews helps potential guests feel safe when choosing a hotel.

An example of a hotel that constantly gets glowing reviews is the Slow Town Hotel in Taichung, Taiwan.

It receives high praise from guests due to its comfort and cleanliness, friendly and helpful staff, convenient location, and quiet environment.

These factors make the Slow Town Hotel a standout choice for travelers. As a result, it gets consistently high ratings and positive reviews across various booking platforms.

Screenshot provided by the author

How Positive Reviews Can Boost Your Hotel’s Reputation

In business, reputation is everything. That goes for the hospitality industry, too. Even if just one customer talks negatively about their recent hotel stay, many travelers will overlook that hotel in their search for the best accommodations. 

Let’s look at how good reviews can do wonders for your hotel’s reputation.

Build Trust and Credibility

Trust is everything, especially in hospitality. Potential guests are more likely to trust your hotel if they see other people talking about their positive experiences. 

And that trust helps build credibility. People view a hotel that consistently gets positive reviews as a reliable, trustworthy place to call their temporary home while traveling.

Enhance Online Visibility

Guest reviews can also help you boost your hotel’s online presence. By featuring your hotel’s reviews on popular review sites like TripAdvisor, Booking.com, Google Reviews, Yelp, Expedia, and Hotels.com, you can boost traffic to your own website.

Those backlinks can help boost your search engine rankings, resulting in even more traffic to your booking site.

Improve Guest Satisfaction

Did you know that positive reviews can also help you improve the guest experience? When you see that your hotel is doing something right to satisfy your guests, you’ll keep doing it, right?

Consider this glowing review a guest left on Hotels.com for their stay at the Darwin Hotel in Atlanta.

Screenshot provided by the author

Notice how the hotel specially accommodates the needs of the guest’s child by turning off the music in the lobby. The staff at Darwin made the guests feel safe and cared for in a new city.

The hotel can use this feedback to improve the guest experience further. For example, it can continue to make special accommodations for guests who need them to improve their stay.

Encourage Repeat Business

Guests who leave positive reviews about your hotel are more inclined to return, especially if they see that you acknowledged and acted on customer feedback.

Satisfied guests are likely to recommend your hotel to others, which helps drive repeat business and referrals.

Gain Competitive Advantage

Positive reviews can set your hotel leaps and bounds above the competition. This can increase the chances of a traveler choosing your hotel over others.

For example, let’s say a family is going to Disney World for their vacation. They’re considering two hotels: yours and a competitor’s. They like both options, including the amenities, proximity to major attractions, and other factors that make it hard to choose.

So, they decide to compare customer reviews. Your hotel’s review rating on TripAdvisor is noticeably higher than that of the other hotel. Ultimately, they choose to book a room at your establishment.

Practical Steps for Hotel Reputation Management

Maintain a strong reputation for your hotel by taking the following steps:

Encourage Guest Feedback

Ask guests to leave reviews about their stay. You can do this through follow-up emails, at check-out, or via in-room information.

Whatever you do, make it easy. To simplify the process, you can provide direct links to review platforms.

Monitor Online Reviews

Check online regularly to see what guests are saying about your hotel. Start by registering your property on popular review sites.

Use reputation management software to track mentions and reviews across multiple platforms. You can set up alerts to stay updated with new reviews in real-time, which enables quick responses and proactive management.

Respond to Reviews in a Timely Manner

Acknowledge all reviews, whether positive or negative. Kindly thank all guests when they leave positive feedback, and always address any concerns that you see in negative reviews. Fast responses show that you value guest feedback and are committed to improving their experience.

Screenshot provided by the author

Takeaway

It’s amazing how much power a few positive words about a brand can wield. When you consistently deliver a memorable guest experience, you can expect glowing review after glowing review.

That’s just the way it works. So, continue to keep your guests happy and watch how eager they’ll be to rave about their stay. Then, look at how many more guests you can attract. It’s a beautiful, ongoing cycle of growth that enhances your hotel’s reputation and success.

Here’s to landing more positive customer reviews to boost your bottom line!

Featured Image by Towfiqu barbhuiya on Pexels

The post The Role of Customer Reviews in Shaping Hotel Reputation appeared first on noupe.

Catégories: News dév web

How to Achieve Zero Downtime Deployment to Improve Web UX

11 octobre, 2024 - 14:52

We’ve all had the annoying experience of clicking on a website or opening an app only to find it’s down for maintenance or not working. In that situation, we’re either left frustrated that we couldn’t do what we needed to, or even in some cases, look for what we want elsewhere. 

That’s why downtime is such a serious business: ultimately, it can mean lost sales and spoilt customer relationships. While updates and maintenance are necessary, users want an uninterrupted service, which makes zero downtime deployment (ZDD) the ideal approach. 

ZDD allows you to make the required changes in the background without affecting the user experience. But how does it work in practice? We’re going to cover strategies, tools, and best practices that can help you achieve successful zero-downtime deployment. 

What is Zero Downtime Deployment? 

Traditional deployment methods usually require that a web application goes temporarily offline whenever any updates need to be made. This is counterproductive to overall business objectives and therefore something that senior management and business architects are keen for development teams to avoid. 

A zero downtime deployment strategy makes it possible to make changes without disrupting usual service, with techniques like blue-green deployments or canary releases. We’ll go into more detail on those later, but the general idea is to introduce changes gradually, and closely monitor the progress. 

This means there is less risk of things going wrong and users get a continuous experience, which helps keep them happy and engaged. Plus, it can make the difference between a customer choosing your business or straying to a competitor.

Zero downtime deployment also improves operational efficiency, as the pressure and the risks that come with traditional deployment are minimized. No elaborate planning is needed to take the system offline and coordinate multiple teams, as automated processes and continuous integration are used for a faster development cycle and less stressful deployment. 

Key Strategies for Zero Downtime Deployment 

ZDD is not just a single technique but a combination of strategies that take different approaches to minimizing disruption to user experience (UX) during deployment. 

Blue-Green Deployments

For this method, two identical environments are maintained: the active (blue) environment and the idle (green) environment. Initially, updates are deployed to the idle environment, allowing teams to conduct thorough testing without any impact on users. 

Once everything has been verified, the traffic is switched to the green environment, and so the updated version goes live without any downtime. The main upside of this approach is that if any issues arise, it’s possible to quickly revert back to the blue environment. The downside is that blue-green deployments require double the infrastructure, which makes it an expensive choice. 

Canary Releases

In the case of a canary release, updates are rolled out to a small group of users, known as the canary group, before they are deployed to the entire user base. The team can then monitor the stability and performance of the new release under controlled conditions. Any issues that come up will only have minimal impact in the context of the wider user base. 

This is a great way to validate new features or changes without risking all users encountering potential bugs. However, it’s important to note that very careful monitoring and a quick response system are essential to tackle any issues that arise in the canary group. 

Rolling Updates

A rolling update makes incremental changes to applications across servers, one or a few at a time. Traffic is, therefore, able to continue uninterrupted through the unaffected servers. This creates a balance between canary releases and blue-green deployments, as there is an incremental update alongside targeting specific servers (as opposed to users). 

The result is a continuous deployment model that copes with live traffic effectively. Rolling updates are popular because they’re resource-efficient, as there is no need for duplicate environments. However, they do require careful management of load balancers and monitoring systems so that updated and non-updated servers can interact without causing problems. 

Feature Toggles

Feature toggles are used to deploy code changes with new features that are turned off by default. The idea is that they can then be selectively turned on for specific users or environments, giving teams control over the visibility of features without full deployment. 

It’s an approach that supports iterative testing and experimentation, meaning it aligns well with a broader UX strategy by allowing features to be tested and refined based on real user feedback. The drawback is that managing toggles can become complicated, particularly when the number of toggles increases, requiring disciplined cleanup and version control. 

Technical Considerations and Challenges 

When implementing zero downtime deployment, you need to be prepared for these technical considerations and common challenges. 

Database Changes

Updating a database schema with zero downtime represents a significant challenge. There are a few strategies you could try to tackle this issue, such as: 

  • Using backward-compatible changes
  • Using new fields rather than altering existing ones
  • Using database versioning techniques. 

It may also be wise to adopt a phased approach, whereby the database is updated in stages – first to support the old and new application versions and then to refine it once the transition is complete. This keeps the application functional throughout the deployment. 

Load Balancing

When you’re managing traffic flow during updates, effective load balancing is of utmost importance. Load balancers always play an important role in distributing traffic evenly among servers, to avoid overloading and potentially ruining your website’s user experience. During ZDD, they become even more important, as they must direct traffic only to the servers working correctly.

To make sure service continuity is maintained, employ techniques like session affinity to keep users sessions on the same server, or health checks to automatically redirect traffic away from a problematic server. When properly configured, load balancers help prevent disruption and keep performance levels consistent. 

Monitoring and Rollbacks

The impact of deployment must be closely monitored to spot any issues early before they cause major problems. Real time monitoring tools should be used to flag when any errors crop up or performance degradation occurs.

A rollback plan should also be established, so that when issues arise, you can revert back to the stable version. Wherever possible, automate rollbacks to minimize reaction time: problems will then be nipped in the bud as swiftly as possible and the effect on UX will be negligible.

Tools and Testing

The effectiveness of zero downtime deployment is highly dependent on the tools and practices employed. 

Essential tools

These are three of the technologies most vital to zero downtime deployment. 

  • Kubernetes: This tool manages containerized applications across multiple hosts, making it easier to handle scaling and deployment without downtime. 
  • Docker: Lightweight containers create consistent environments from development through to production, allowing this solution to reduce issues related to differences in configuration.
  • Jenkins: A technology that automates the CI/CD pipeline, handles builds, tests, and deployments to speed up release cycles and reduce human mistakes.
Continuous Integration/Continuous Deployment (CI/CD)

Much of the deployment workflow can be automated with CI/CD pipelines. Continuously integrating new code changes and deploying them automatically means these pipelines can be rolled out quickly and with little risk of disruption. This is an approach that is considered integral to ZDD, as it keeps the user experience reliable and stable. 

Testing

Automating testing provides the chance to check updates for problems before deployment. Testing can be integrated into the CI/CD pipeline to catch any issues early on, creating a safety net that stops faulty updates from reaching users. 

In the future, this is likely to be an area where we increasingly see the impact of machine learning in web development, as it optimizes and speeds up the development cycle and makes testing more efficient and accurate.

Implementation Tips and Best Practices

The best place to start to make sure zero downtime deployment runs smoothly is with gradual implementation. Begin with non-critical services first, before scaling up as the team gains experience and confidence with the process. This gives everyone the opportunity to learn and make adjustments in the early stages, so you have the best chance of success when it comes down to the big changes. 

With ZDD, it’s also important to remember that team collaboration is vital. All relevant parties, including developers and operations teams, must be aligned on the deployment strategy and should fully understand the potential effects. Tools like Ardoq can help you map dependencies and visualize the impact of deployment across the organization, all of which support better communication and collaboration. 

Finally, as with any kind of deployment, risk management is essential. Although you can take every precaution to make sure everything goes well, you need a plan for dealing with potential failure that includes a solid recovery plan. Consider automated rollbacks or failover strategies to help deal with the unexpected and protect the continuity of user experience. 

Keep UX consistent with ZDD

With zero downtime deployment as an option, interrupted user experience is no longer necessary. You can update applications whilst still maintaining a continuous service. 

This keeps users happy with an uninterrupted service and stops customers from taking their business elsewhere. Zero downtime deployment really is the best solution for both web development teams and the wider business. 

Featured image by Nangialai Stoman on Unsplash

The post How to Achieve Zero Downtime Deployment to Improve Web UX appeared first on noupe.

Catégories: News dév web

Top Technology Trends Rule in 2025 for Business Growth

11 octobre, 2024 - 14:11

2025 is around the corner and the market has been preparing for it. However, businesses are already embracing stunning software solutions. Establishing a strong back of technical features is a great aspect for businesses. Enterprises with optimized technological functions will be sustained in the upcoming years. The audience is looking for services or products in the digital marketplace. So, the present and future of businesses’ success is impacted by customer experience. 

The more efficiently you hook your audience, the more enhanced progress you will achieve. So, it’s crystal clear that businesses will give utmost importance to tech trends for better user engagement. Accordingly, we have brought the list of technologies you need to prioritize. So, let’s get into it.

List of Leading Future Technologies For Businesses

The following list of technologies will be dominating trends, especially in 2025. Hence, consider them to get remarkable results.

  1. Augmented Analytics

The foremost strategic technology is Augmented analytics. It is a thriving solution. As you develop an AI model and machine learning-based approach, you can leverage it for your business. Making your business smoothly manage workflow by utilizing the data effectively. It enhances your business capabilities to make accurate decisions.  

You can consider that augmented analytics is designed with support from high-end AI ML models. So, it strengthens enterprises with Business intelligence (BI). Using the advancement of various models you can analyze data. Therefore, businesses have already geared up to implement AI/ML solutions for Augmented analytics. 

Reports have even predicted that its market size will be around USD 11.66 billion in 2024 & surpass USD 91.46 billion by 2032. So, from preparing data and business reports to showcasing results, augmented analytics has superbly improved business intelligence. Accordingly, if you want to make a difference, you should definitely consider it right now. 

  1. Internet of Things

Secondly, the Internet of Things (IoT) is a best-in-class aspect to increase productivity. You can gain the potential edge over others with faster task completion. Few of the industries like agriculture, healthcare, transportation, etc, are top-tier firms that immensely reap IoT benefits. 

By connecting the devices to the internet, businesses can remotely monitor, manage, and perform tasks automatically. It allows your business to streamline the workflow and stay ahead of the curve. The increased sales and customer trust would be smoothly managed with utmost accuracy. Moreover, IoT development services will make your business gather higher ROI in less turnaround time. 

  1. Hyperautomation 

Hyperautomation is the blend of diverse automation software or solutions. It is a core essential of business with far-reaching visions. Harnessing the automated tool that manages your tasks smoothly is what businesses look for. In the coming years, hyper-automation will be widely executed and uplift business operations. Following are the major tech solutions brought together in hyper-automation for your business success.

  • AI-chatbot 
  • Automated tools
  • Robotic process automation (RPA)
  • Big Data

The above technologies can bring a bunch of automation efficiency. It simply prevents human intervention in the task processing. The hyper-automation would fasten and organize operations. Your business can buckle up to survive and even excel in any market scenario. Therefore, hyper-automation surrounds your business as the shield of automated options. It will smoothly turn out as the best tool to deliver the task in a time-saving manner.

  1. Extended Reality 

Extended reality (XR) is a visually appealing presence that lets your business connect with the physical world. Kudos to the Apple Vision Pro’s invention, it has given a great push to XR. In simple terms, it links the digital and actual world which emerge business opportunities. From redefining as the top competitor to optimized user experience, your business can accelerate seamlessly. 

The power of XR makes your business trailblazing in terms of offering user interaction. It keeps users engaged with your brand and establishes a longer session. If you have used Apple Vision Pro, you can understand how customers will perceive your digital presence as reality. So, you can effortlessly unlock better customer satisfaction standards with excellent visualization in real-time. 

  1. Cloud Computing 

Cloud computing will expand among businesses as a cost-saving tool. It stores and processes data without any physical infrastructure. It boosts flexibility and amplifies your business scalability. Exceptional cloud computing examples like Google Cloud and Amazon Web Services (AWS) have proved their significance. 

With secure data management among computing devices, cloud-based solutions boost accessibility. Businesses can remain rest assured and with hassle-free storage of sensitive data at a centralized place. Hence, it overcomes the traditional storage aspects and integrates top-notch cloud computing into business applications.

  1. Cybersecurity

Security and privacy are the basic yet bigger aspects of delivering a high-end customer experience. With secure data management among the computing devices, cloud-based solutions boost accessibility. Businesses can remain rest assured and with hassle-free storage of sensitive data at a centralized place. Hence, it overcomes the traditional storage aspects and integrates top-notch cloud computing into business applications. 

Businesses search for the platforms to double the protection shields. There are a range of applications to help them with it. See, the increased tech solutions has also enhanced the cyber threats and risks of data branches. So, it’s high-time to think on this factor and drive practical improvements. Cybersecurity technologies will impact your business goals in the long run. 

The Bottom-Line

Although the most-prime list is over, your business possibilities are endless. So, you can explore others as well. The more technology strength you have the better your business roots become. It will be a strategic business move for you to have the right solution. However, you have to consider the major factors like scalability, sustainability, and credibility. 
No matter what industry you belong to, the aim to outshine in the competitive market is apparent. So, you might also need the help of renowned service providers. You should search for a custom web app development company. Because they have comprehensive resources from experts and strategic viewpoints. It would be of wonderful help to enhance your business. Also, such partners provide you with solutions to retain the market position in adversity. Best of Luck with your research and exploration!

Featured image by Jeremy Bishop on Unsplash

The post Top Technology Trends Rule in 2025 for Business Growth appeared first on noupe.

Catégories: News dév web

Implementing Material Design in Your Android Apps: Best Practices and Examples

9 octobre, 2024 - 18:02

For those who want to develop great-looking and intuitive Android applications, Material Design is the best choice. Material Design is an approach in designing interfaces that was designed by Google and it gives priority in its design to the experience of the user across the various devices. In this blog post, you will learn all about Material Design and what you need to know to make the best of it when creating Android apps. As a business person, you know the need to provide your clients with an app that has as many features as possible, is safe, and can expand as the business grows

Understanding Material Design

Material Design can be described as a language of designing applications, although it does not operate with words, but with the help of elements. Think of it as a guide that makes your app look good and functional on different devices including phones and tablets. It’s all about presenting the app in a way that is easy to understand for the users and they should not get lost while using it. 

Material Design is not only about aesthetics but it also has intelligence involved in it. This way, it employs shadow, movement, and depth to lead the users; thus, the app is both aesthetically pleasing and functional. The way buttons appear on the screen, the way menus slide in and out and all such actions feel smooth and real. 

In adopting Material Design, you are not only making your application beautiful but also friendly and easy to use. It is a method of how to make sure that people do not only download your app, but also use it and enjoy it. 

The Principles of Material Design

Material Design in mobile app development is based on some principles that allow not only to make the application beautiful but also logical. These are as follows:

  • First of all, there is a concept of ‘materiality’ referring to the metaphorical meaning. This idea is all about treating items on the screen as if they are made of physical material. As with real life, such materials can grow and shrink, and while doing so they can even transform their shape, but they cannot pop in out of nowhere and they cannot dematerialize into thin air either. This is useful to the users as it teaches them how to conduct themselves around your app since it is modeled on the physical world. 
  • This principle is about ensuring that every element in the app has a function and is easy to comprehend by the users. The use of colors, typography, and imagery is such that they attract attention and direct the user’s attention to the necessary information. It is all about ensuring that your app is sending out the right message and at the same time it is well designed. 
  • Finally, there is the motion that is also very essential in the whole process. The movement of things in your app is not just an aesthetic, it has purpose. Navigation is applied to lead people, to tell them where to move and what to do, in an unobtrusive manner. Some are like when a person beckons you to come with him or her, it is a sign as to what the next step is without having to tell you. 
Material Design Components and How to Use Them

Material Design is a gold mine of components that are like lego pieces for your Android application. It is like having a set of clothes that are already made and you simply select the one that you want and join them to create a new product. Such components can be buttons which the users can click, cards which can contain some information or tabs to switch between different parts of your application. They are intended to ensure that the application not only looks great but is also easy and simple to use for the users. 

The above components are central to the design of a good app. For example, the button should be put in the place where it is easy to find it and click and the design of the button should give a clue that it can be clicked. Cards are good when it comes to presenting some pieces of information in a clear and structured manner for the user to comprehend. Tabs are useful in breaking down the content into different sections that the users can easily flip between without getting confused. 

These components are very versatile, and this is the beauty of it. They can be made to match the rest of the app’s layout and design, thus creating continuity in your app. This implies that one can be able to change colors, shapes, and sizes to correspond with the style of the app, ensuring that all the features are well coordinated. 

Best Practices for Implementing Material Design

It might look like a daunting task to get Material Design right in your Android apps, but you should know that it is very much possible with the right strategies in mind. Below are some tips that you should consider to ensure that the process is as efficient as possible and the app is as user-friendly as possible. 

  • First of all, it is necessary to follow the guidelines that Google offers within Material Design. These are like your guide to the promised land, or in this case, how to make your app not just pretty to look at, but also easy to use. These guidelines should be viewed more as a recipe book for the chef, which is necessary to produce something brilliant. 
  • After that, it is vital to check your app on different devices and their screens. This helps to make sure that your app is going to look good on both a normal phone as well as a tablet. Suppose you invited people over for a party and ensured that everyone could be comfortably accommodated regardless of the turnout. 
  • Finally, do not forget about your app performance. Users like smooth animation and fast transitions between screens. It is like ensuring that the elevator in a tall building is fast and efficient – it just improves everyone’s day. 
Overcoming Common Challenges in Material Design Implementation

As you incorporate Material Design in your Android applications, there are some issues that you are likely to encounter. One of the big problems is to maintain the application’s interface consistent across the screens. There are various sizes and resolutions of the screens on every phone and tablet. This means that your app can appear well-designed on one device and not so well on the other. To correct this, one has to test the app on many devices so that the problem does not occur frequently. Thus, it is possible to ensure that it always stays neat, regardless of where it is being utilized. 

Another challenge that you may experience is the compatibility of your app with the older versions of the devices. Not all users have the newest phone or tablet, thus it is necessary to test your app on older models as well. This may mean spending some time to ensure that your animations do not cause the app to lag on these devices. 

Finally, it is often challenging to keep everything neat and clean, and all the elements homogeneous. Since there are many parts of your app such as menus, buttons, and screens, it becomes possible to have a mismatched design. One must remember that it is a good practice to verify that all the elements correspond to Material Design from time to time. This is beneficial in maintaining the neatness and consistency of your app’s interface. 

Conclusion

In conclusion, it can be said that Material Design integration into your Android apps is a wise decision. It is all about creating applications that not only are aesthetically appealing but are also easy to use by the users. When employing Material Design, what you are doing is submerging yourself in the basic concepts, toying with the elements and components, and adhering to some of the fundamental guidelines, you are already on the right track. Of course, you will face some obstacles on the way, for example, to make your app look gorgeous on all the devices or to make it run on the older ones. However, with a little experimentation, all these barriers can be crossed. So, why wait? Implement material design right now and see how it affects your Android applications. 

Featured Image by Jotform on Unsplash

The post Implementing Material Design in Your Android Apps: Best Practices and Examples appeared first on noupe.

Catégories: News dév web

How Outsourcing Can Supercharge Your Web Project?

8 octobre, 2024 - 13:33

Today, to accelerate business growth and explore new success heights, the technology backbone must be powerful. You can’t take a chance on merely completing the web or software development for the sake of early launch. To gain a competitive edge having the expertise development process is a precondition. Outsourcing is one of the solutions to access high-tech services. 

Google, Alibaba, Skype, Accenture, and many others have leveraged the benefits of outsourcing services. Eventually, they scaled in the market seamlessly. So you can also consider outsourcing as the secret sauce for the success of your web development projects. 

The recent survey shows IT outsourcing revenue is estimated to grow at a compound annual growth rate (CAGR) of 10.99% in 2024-2028. As a result, the market volume would be USD 777.70bn by 2028. Hence, you should have the idea of outsourcing services for web projects, and this article covers all aspects of it.

What is Outsourcing Web Development?

The efficient and highly demanding solution for assigning or handing over web development projects to a third-party IT firm. Usually, that web service provider has a reliable and vast team of developers with expertise in various technologies. So, based on your project you can choose or interview the developers to select the appropriate ones.

Moreover, it is also termed IT outsourcing and works as a strategy to make the project cost-effective and eliminate the hassle of in-house development. However, outsourcing the development services to an outside vendor has resulted in preserving the control of the project.

In simple terms, you will be connected with vendors throughout the development process. It even allows you to focus thoroughly on your primary business needs. Alongside there are numerous benefits of outsourcing web development for both startups and large businesses. To make it the first choice for your project, let’s elaborate on its advantages.

Benefits of Outsourcing Web Development Decreases Turnaround time

The time-saving aspect is the most common for any project. By delegating the web development tasks as per your time duration, it delivers on-time services. As you hire the experts, it fastens the development time and gives quick time to market your website.

Edge of Industry-Specific Functions  

Even after having an in-house team, outsourcing allows you to open the horizons for projects. As the client project is processed by experienced portfolios in various domains, it is a win-win for web development. 

For example, if you want to develop a fintech web app, consider outsourcing the IT vendor services with past knowledge in that sector. So, it provides better worth to your fintech software development project.

Reduces development costs

This benefit also stands as one of the compelling reasons for outsourcing over in-house development. It is among the potential strategies to reduce software development costs for your organization. 

Moreover, to make the outsourcing cut development costs, you need to even consider countries that have lower hourly rates. As a result, it will make your outsourcing web development successful and completed within the pre-decided budget. 

Deliver High-Quality Solutions 

When it comes to maintaining or improving the quality, you should definitely prioritize the outsourcing model. It drives the development process to streamline and align with the industry standards. Furthermore, the development team has testers who follow the proper quality control process. So, they will ensure to verify each stage carefully and offer error-free and better-quality services.

Integrating new tools and technologies

Outsourcing your project to the external company, leverage the new technology or tools capability. Based on your web development requirements and current trends, the outsourced team will utilize tools. So, you can be rest assured about the final outcomes, it will be backed with unique approaches and new tech solutions.  

Eliminates risks or uncertainties

Delegating web projects to outsourced teams also distributes the risk linked with development. Thus, it becomes crucial for the team to debug or manage the errors. Hence, outsourcing emerges as a solution to prevent the potential risks.

Access to global talents

From inside your country or its outer countries, outsourcing gives you access to explore global services. As it disappears the barrier of location, outsourcing has probably upscaled as the primary choice by various enterprises. You can easily search for reliable developers from platforms like Clutch, GoodFirms, LinkedIn, etc. 

Now, as we move ahead, it is essential to understand that outsourcing has been categorized into two major forms. So, here are the detailed insights on the types to make your selection easy. 

Types of Outsourcing Models 

The outsourcing model types are better defined with the two segments. However, these segments also have 3 sub-sections which are widely used outsourcing methods. 

Location-based Model 

Firstly the location-based model defines the outsourcing partners’ distance from you. It is divided into three forms as given below.

  1. Onshore

Onshore outsourcing is the process of outsourcing the project to an exterior IT provider but inside the country. It distributes the project workload to other companies and makes the web development manageable.

  1. Offshore

The offshore outsourcing model gives the privilege to assign development tasks to IT firms beyond the country boundary. It even crosses the time zone and gets to work with developers belonging to different time zones or continents. 

  1. Nearshore

Nearshore outsourcing focuses on choosing third-party providers from neighboring countries that share the same time zone. It targets the convenience of communicating the needs smoothly. Alongside, the nearby country has a slightly similar culture which establishes better team networking.

Relationship-based Model

This type of outsourcing derives the ownership and accountability of the projects and bridges the gap between the client and the outsourcing service provider. The company has to manage both parties for the successful project. 

  1. Project-specific

It involves project-based outsourcing solutions. As the company enters into the contract for decentralizing the project ownership to an outside vendor. However, the company will get a report of the progress and hand over the authority to the client after the development. 

  1. Dedicated Team

The dedicated team model is majorly opted for by the client. It is majorly the first agreement between the IT service provider and clients on hiring a dedicated development team for their project. Moreover, the clients reserve the team exclusively for long-duration projects.

  1. Staff Augmentation 

Usually, the staff augmentation model is chosen to fill the resource gap for a short duration. It is considered to onboard the outsourced team to partner with you in-house in order to furnish the project needs. So, it is also referred to as external hiring. It follows the time and material contract between the client and the company. 

Further, you will need to know about the appropriate time when going for outsourcing is beneficial or required. It will help you to select the right type of outsourcing model as well. 

When should you Outsource a project?

Outsourcing web development projects is a critical decision that needs to be taken based on circumstances. To make it concise, the following situations are best to go for outsourcing solutions.

  • When your in-house team is insufficient to meet the client’s project needs. You have to look for a remote software development team
  • The time when you want to reduce development costs with dedicated developers. As you outsource to countries with lower rates, your web development project falls under the range.
  • If you discover an urgent deadline task that is inevitable to finish on time, selecting an outsourced team will eliminate the challenge. It will deliver your project needs as per your criteria within the stipulated time frame.

The above scenarios might raise the question of the process of outsourcing the web development project. So, here we have you covered with a brief overview of it. 

How to Outsource Web Development Projects?
  • Decide and plan your project goals 
  • Conduct research for outsourcing partners 
  • Shortlist the potential providers
  • Discuss your project scope and budget 
  • Select based on your project needs
  • Maintain regular communication of tasks
  • Review the development progress

So, as you have to perform the steps to finalize the best outsourcing partner, we thought to decrease your burden. The below companies offer top-notch outsourcing services and reduce software development costs for your client/project.

Top Outsourcing Partners for Your Project
  • Rlogical Techsoft
  • Glorium Technologies
  • Technource
  • Hastechy
  • Prismetric
Summing Up

That is all about the importance of outsourcing for web development projects today. These companies have been recognized for custom-tailored software services. However, you can also unleash other providers based on their customer reviews and ratings. The quick top would be to perform the interview round of the developers before starting your project. As it will give you a brief insight into their knowledge. So, all the best for your outsourcing project. If you liked the article do share it on your network!

Featured image by Mohammad Rahmani on Unsplash

The post How Outsourcing Can Supercharge Your Web Project? appeared first on noupe.

Catégories: News dév web

Scaling Your Small Business: When and How to Hire Your First Employees

7 octobre, 2024 - 15:18

It’s a great time to start a small business. Although many Americans feel pretty gloomy about the 2024 economic outlook, a majority think it’s primed for a rebound in the near future. Most Americans are already spending like boom times are back anyway, according to a recent study on spending habits

One-man startups that could be looking to scale up in response to consumer spending may be wondering when and how to hire their first employee. There’s no easy, one-size-fits-all answer to this question. 

If you wait too long to hire that first employee, you could be putting them in a workplace environment of low morale because of missed deadlines and heavy workloads. If you hire them too early, you’re wasting money and time devising work to keep them busy.

Here’s when and how to properly hire your first employees.

Crunch the numbers

Start with the fundamental questions: Will hiring new employees help your business save money or generate more money? If you’re just starting out, increasing your business’ income is more important than saving money, but both are important. If you can’t firmly answer yes to at least one of those questions, hiring someone may not make sense for you right now.

Take your emotional temperature

Objectively ask yourself why you’re thinking of hiring a new employee. Is it because it’ll help you level up your business, or is it for more emotional reasons?

If you’re desperately behind, overworked, or lonely being the sole employee of your business, those are valid concerns, but they aren’t necessarily good reasons to hire someone — especially if your desperation leads you to rush your recruitment process

If you’re hiring because your business simply isn’t bringing in enough revenue, it’s doubtful that the generative effects of bringing on a new employee will surpass their compensation. It might make more sense for you to enhance your cash flow through some lucrative side hustles to make extra money until your revenue increases.

Some common signs that you may be hiring prematurely or for the wrong reasons are that you can’t define a specific role for your first employee or you have very low standards for who you’ll hire. If you feel like you just need to get someone in the door, step back and think about why you feel that way and what your business actually needs.

Consider a co-founder

Your first hire doesn’t necessarily need to be an employee. They could just as well be a partner. If you come across someone who perfectly shares and complements your skills, values, and vision as a founder and entrepreneur, consider bringing them on board as a co-founder. Empowering a talented entrepreneur as an equal partner can often unlock hidden potential and put your business on the fast track to success.

Test drive a contractor

On the other end of the spectrum, you might want to take things slow. In that case, a contractor could be a great test case for what you need out of your early hires. 

The commitment to a contractor is limited and usually quite short — usually between a month and a year depending on the agreement. In that time, you can try them out in different roles and evaluate their overall performance. If they prove themselves to be a valuable asset, you can always transition them into a permanent full-time role.

You could also interview a freelancer. In general, freelancers work on much shorter terms than contractors. You could bring them aboard to work only on a specific project and conclude their employment when that project is finished. 

Think skills, not job titles

Alongside considering what you want your early hires to do, consider what kinds of skills and experiences will enable them to excel in that role. The more specific you can be, the better. Make a list and target only candidates who check all the boxes.

Understand that hiring is a two-way process

You know why you want to hire your first employees, and you probably have a pretty specific idea of the skills and experiences you want those first employees to have. But during the interview process, don’t forget that candidates are evaluating you as much as you’re evaluating them. 

Employees want to know that you have a defined role for them. Before you start interviewing, sit down and define the role you’re hiring for, including how you plan to measure their performance, the outcomes and deliverables that role will be responsible for, and the processes they’ll be expected to perform.

Think about the role on different timelines, too. How will that role work in the next year, and how might it evolve in the next two, three, or five years? For someone interviewing for a job, there’s no such thing as too much information.

Widen your hiring horizons

When you’re searching for that perfect hire, think globally. There’s elite talent all over the world, especially when it comes to qualified tech workers. If their role can be performed remotely, you could tap into serious savings, especially if they live in a country with public health care. Foreign employees also offer valuable insights into their local markets and can dramatically increase your business’ availability if they’re in a different time zone.

Consider tapping into youthful energy by hiring a promising college student. If the role you’re looking to fill can be performed by a recent grad or even a college intern, they could provide a huge amount of hustle and motivation, as well as novel perspectives and ideas that could be valuable to forward-thinking industries.

Featured Image by Jotform on Unsplash

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Catégories: News dév web

Guest Blogging: What, Why & How to Do it in 2024

4 octobre, 2024 - 15:50

Guest blogging has been a staple off-page SEO marketing strategy since time immemorial. When external websites accept guest posts, those articles become sources of backlinks that directly benefit the sender’s website. 

However, many guest bloggers and websites overlook the fact that guest posts benefit both parties. 

Case in point: I recently submitted a guest post to a company called Outreach Monks, which is now ranking 5th on Google for the query “link decay” (feel free to Google it).

In this case, not only did the guest blogging efforts benefit me, but even the site owner is actively benefiting through high-quality organic traffic, increased site visibility, and potentially boosted sales.

There’s no debate. Guest blogging is an essential content marketing tactic.

In this article, we’ll dive deeper into guest blogging, exploring its core definition, its immense benefits, and how you can do it.

What is Guest Blogging?

Guest blogging, also known as guest posting, is a content marketing tactic that involves writing, sending, and publishing articles on external websites.

Guest blogging differs from ghostwriting because writers receive no attribution with the latter. 

When submitting a guest post, the author still receives full ownership of the article, as evidenced by the byline. The host blog may even highlight the article as ‘written by a contributor’ with your very own author bio.

A guest blogging strategy is rooted in link-building principles, where people write a guest post and receive a backlink in exchange. However, there are also some cases when a guest blogger receives monetary compensation for their contribution, or the blog owner demands payment for the opportunity to publish an article on their site.

Benefits of Guest Blogging

While getting backlinks is enough to convince websites to engage in guest blogging, it’s important to note that links are only the tip of the iceberg. Below, we’ll flesh out the benefits of submitting a guest blog post:

1. Build valuable links back to your website

Guest posting is one of the most known no-nonsense approaches to link building.

You simply find sites, pitch your guest post idea, and write the content according to the host website’s guidelines. Once published, you often get one or several backlinks in exchange for your efforts.

Since Google considers backlinks a ranking factor, more links from high-quality sites directly impact your website’s SEO performance. This results in a measurable increase in search engine rankings, increasing your website’s visibility while inviting more organic traffic.

2. Establishes thought leadership outside of your website

Guest authors also benefit from guest blogging as this lets them speak on a different platform and address a different audience.

Creating highly engaging, valuable, and amazing guest articles establishes yourself as a thought leader outside of your domain. This may expand your market and grow your audience.

Consider it from the perspective of an e-commerce owner. Guest blog posts offer free commercial real estate to promote one’s business. If you infuse some engaging direct-response copy into your content, some readers might feel compelled to buy your product.

Moreover, guest articles can potentially grow your readership since most feature your author’s bio at the bottom, which boosts brand awareness and may drive referral traffic back to your website.

3. Builds relationships with external websites

Contrary to popular belief, guest blogging goes beyond content creation and digital marketing. It is an interpersonal process.

Before writing guest posts, you start by pitching a guest post to the site owner first. This initial process requires communication and interpersonal skills; otherwise, the site owner might reject your pitch immediately.

In attempting to build rapport and pitch your idea, you’re actively engaging in professional collaboration. This networking establishes a connection between you and the host, which fosters mutual respect and trust.

Your content’s quality may also impact your relationship with the site owner, mainly when you follow the guidelines, do proper keyword research, adapt to their style guide, and tailor content to their audience. This may open doors to future opportunities, such as co-marketing, partnerships, or guest post exchanges.

4. Introduces fresh content to host websites

Every writer is different, and when you submit a guest article, your creative writing style, unique angles, and new perspectives can introduce new ideas that enrich the site’s content and satisfy its readers.

The readers might be inundated with the website’s conventional writing. Guest blogging opportunities break the monotony by offering a breath of fresh air to a host website.

How to Find Guest Post Opportunities?

So, do you want to write a guest article? Follow this step-by-step guide to guest blogging, and you will succeed! 

Step 1: Find sites that are viable

First of all, what does “viable” even mean? In the case of guest posting, I defined viable in three ways:

A. The website is related to your niche

A simple Google search using your primary keywords reveals all websites relevant to your niche. 

For example, if you sell food supplements, searching “health websites” will tell you which websites perfectly align with your niche. Pick websites of the same niche to increase your chances of being accommodated for a guest post. 

However, you may also work with websites distant from your industry if you convince them that your guest post pitch will be relevant to the host site. 

B. The website is actively accepting guest posts

What good is a relevant website if they don’t accept guest blogs? Sites that accept guest posts often have a dedicated page explaining their guidelines. Look for this specific page on the website. 

If they lack this particular page, it doesn’t mean they are not open to accepting a contribution. Find their contact information on the website and reach out with your proposal.

C. The website is high-quality

Guest post farms are becoming popular, especially since SEO has become increasingly challenging. These spammy sites exist solely to accept payments and publish guest posts, even unrelated ones. Before pitching your idea, ensure it’s a reputable site with a respectable domain authority or rating. 

Take time to review the blog page, too. Read the topics they publish and get a feel for the content. If the content is overly promotional and riddled with external links, it might indicate a red flag. 

Step 2: Read their guest post guidelines

Once you find a viable website, read their guidelines first. The website might have some prior submission guidelines before you can successfully submit guest posts. For example, our website requires guest posters to email us with the subject line, “I have carefully read, and I accept the guidelines.” This tells us a lot about the sender’s dedication.

Take a look at some of our unreplied guest post proposal emails:

Even if they have good intentions, we found that people who do not use our prescribed subject line always submit substandard content that doesn’t get published. 

Another reason to read the blog’s guest post guidelines page is to discover which topics they accept. This will guide you on what type of content to write and how to write it. 

Step 3: Brainstorm mutually beneficial topic ideas

A guest blogging site’s blog owner or editor will always gravitate toward a topic that serves their website. To maximize the benefits you can reap from guest post submissions, conceptualize mutually beneficial topics. That means coming up with topic ideas that serve both the guest post website and the sender. 

For example, if you sell internal linking software, you could conceptualize content ideas strictly about internal linking and submit them to an SEO website.

The topics will resonate with both parties while giving the sender more headroom in creating the content since it is their field of specialization. Plus, you can embed resource backlinks from the content to your website, which is a win-win! 

Moreover, look for topics that haven’t been covered yet on the blog; otherwise, your suggestions might be rejected.

Step 4: Pitch your guest post idea

Once you’ve developed topics, it’s time to send them to the guest blogging sites. Some blogs might have specific submission guidelines and instructions, while others are loose on how you pitch your idea. Whatever it is, make sure you don’t beat around the bush and make your intention clear. 

Here is an example guest post proposal that I appreciate:

The content is straight to the point and covers all the essentials: topic, keyword, and summary or goal, which increases the chances of getting replied and accepted.

While the guidelines might specify it, you may also include a discussion on the terms of the guest post. For instance, how many contextual backlinks can you include in the post, and what will be the rel attribute of your links? Remember that it all depends on the host site’s preference. 

In some isolated cases, the host site might reject your topic proposal but give you another subject to write about.  

Step 5: Write your guest post

After you receive the sweet “yes,” it’s time to write the actual guest post and make it worth your and the host website’s time. Knowing your goals for the guest article will impact what and how you create the content.

Now, I won’t give you a template for structuring an article or give tips on writing the content because circling back to benefit #4, “every writer is different.”

We all bring unique flavors to the table; your writing style is your own personal branding. 

Ready to Submit a Guest Post?

Successful guest blogging begins with a conscious decision to share your voice on different platforms from your own. Beyond being good for SEO, submitting guest posts helps establish you as a thought leader in your industry and builds rapport with other experts within your niche.

By following the steps above, you can also become a successful guest blogger. 

Are you ready to publish a guest post? 

Featured Image by Jakub ?erdzicki on Unsplash

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Catégories: News dév web

Designing Effective Contact Pages: Best Practices for Phone Number Display on WordPress Sites

30 septembre, 2024 - 13:06

A well-designed contact page is an essential part for any business website. It serves as a gateway for potential customers to reach out and connect. 

One crucial element of a contact page is the phone number display. 

A clear and easily accessible phone number can significantly impact user experience and conversion rates. 

Now, suppose you’re scrolling through a website, and you’re ready to take the next step. You want to talk to someone, right? But if that phone number is hidden behind a maze of text or tiny buttons, you’re gonna bounce.

So, let’s discuss the best practices for displaying phone numbers on your WordPress site. We’re talking about making it easy for people to pick up the phone and connect with you.

Key Takeaways
  • Intuitive Design: Keep it clean, minimal, and easy on the eyes. People appreciate simplicity and efficiency.
  • Multi-Channel Accessibility: Offer a variety of contact options, including phone, email, and social media links, to cater to different preferences.
  • Clear Expectations: Define the purpose of the contact page and what visitors can expect in terms of response times. A clear call-to-action can encourage engagement.
  • Mobile-First Approach: Optimize your contact page for mobile devices, as people spend a significant amount of time on their smartphones.
  • Personality and Engagement(Optional): Add a touch of personality and humor to your contact page to make it more memorable and engaging.
Personal Connection

I recently tried to find phone number to contact a company online and was met with a frustratingly complex contact form. It demanded unnecessary information and made the simple act of reaching out feel like a chore. As a result, I gave up. A simple, user-friendly contact form can make a huge difference. 

Key Elements of an Effective Contact Page

Your contact page isn’t just a way to your business; it’s a demo of your customer service. More than simply providing contact information, it’s an opportunity to create a welcoming and efficient experience. 

With that in mind, let’s explore the essential elements that can make your contact page stand out.

Clear and Concise Layout Source

The layout of your contact page should be straightforward. Cluttered designs can confuse people and may even discourage them from reaching out. 

Here’s how to ensure a clear layout:

  • Use Ample White Space: Use ample white space to give elements room to breathe and prevent the page from feeling overwhelming.
  • Structured Sections: Clearly defined sections for various types of inquiries (e.g., customer support, sales, feedback) can make navigation easier.

A great example is Podia’s contact page. They introduce their support team right at the top, creating a friendly and approachable atmosphere. This not only shows their brand personality but also makes it easy for visitors to find the help they need.

Easy Navigation

A well-designed contact page should make it easy for visitors to find the information they need.

  • Place contact options prominently above the fold, such as buttons for live chat, email, or phone.
  • Include a link to your contact page in the main navigation bar for easy access from any page.

JetBlue is an excellent example of a contact page done right, with a clean layout, categorized options, and clear instructions for getting help.

Prominent Call-to-Action (CTA) Source

A clear and compelling call-to-action (CTA) is essential for encouraging visitors to contact you.

  • Make your CTA stand out with contrasting colors or larger font sizes.
  • Offer a variety of CTAs to cater to different preferences, such as “Call Now,” “Chat with Us,” or “Send Us a Message.”

T-Mobile does a great job of using clear CTAs to guide visitors to the right resources. A well-designed contact page not only provides a functional tool but also helps build trust and foster a positive connection with your brand.

Best Practices for Displaying Phone Numbers

When displaying phone numbers on your website, try these best practices to improve user experience and accessibility:

1. Clear and Consistent Formatting:
  • Use a consistent format: Choose a format that is commonly used in your target region (e.g., (123) 456-7890, 123-456-7890).
  • Include area code: Even if it’s a local number, including the area code can help prevent misunderstandings.
  • Use hyphens or spaces: These can improve readability and reduce errors.
2. Prominent Placement:
  • Place phone numbers prominently: Make sure they are easy to find on the page. Consider placing them in the header, footer, or a dedicated contact section.
  • Use relevant icons: Consider using phone icons or other visual cues to indicate that a phone number is available.
  • Use a contrasting color: Make the phone number stand out from the rest of the text.
3. Mobile-Friendly Design: Source
  • Optimize for mobile: Ensure that phone numbers are easy to read and tap on smaller screens.
  • Avoid excessive clicking: Make sure users can reach the phone number without having to navigate through multiple pages.
4. Accessibility Considerations:
  • Link phone numbers: Make phone numbers clickable to allow users to open their phone’s dialer app with a single click.
  • Provide a copyable format: Allow users to copy and paste the phone number for easy use in other applications.
  • Consider accessibility features: Ensure that phone numbers are easily readable by screen readers and other assistive technologies.
5. Multiple Contact Options:
  • Offer multiple contact methods: In addition to a phone number, consider providing other options like email, a contact form, or live chat.
Using Plugins to Enhance Phone Number Display

Now that you’re familiar with the best practices for displaying phone numbers on your website, let’s talk about some fantastic WordPress plugins that can help you elevate your contact information to the next level. These tools not only make phone numbers more accessible but also improve the overall user experience when reaching out to your business.

Recommended WordPress Plugins: 1. Jotform WordPress Forms:
  • Why it’s great: A great free way to create feedback forms and collect data from your customers.
  • How it helps: Create payment forms or surveys to engage with your users.
2. Elementor:
  • Why it’s great: A powerful page builder.
  • How it helps: Create custom phone number displays using its drag-and-drop interface. You can style the numbers, add icons, and integrate them with your website’s design.
3. WP Telephone Number:
  • Why it’s great: A dedicated plugin for displaying phone numbers.
  • How it helps: Offers various display options, including clickable links, pop-up modals, and integration with Google Maps.
4. JetElements:
  • Why it’s great: An addon for Elementor.
  • How it helps: Provides additional phone number widgets and customization options, such as different formats and styles.

These plugins can help you present your phone numbers in a clear, attractive, and user-friendly way, making it easier for visitors to contact your business.

Conclusion

Let’s be real, your contact page is like your business’s front desk. 

If it’s a total flop, people are gonna bounce away. But if it’s eye-catching, they’ll be hitting that contact button. So, give your contact page a glow up. ?

We’re a generation that’s all about convenience. We want things fast, easy, and aesthetically pleasing. A contact page that’s a total eye-sore or hard to navigate is a major turn-off. 

But a page that’s simple, modern, and user-friendly? That’s what we’re talking about!
So, what are you waiting for? Go forth and design your contact page. Trust me, your audience will appreciate it.

The post Designing Effective Contact Pages: Best Practices for Phone Number Display on WordPress Sites appeared first on noupe.

Catégories: News dév web

Maximize Your Reach by Tracking and Identifying Anonymous Website Visitors

26 septembre, 2024 - 16:30

Studies report that 98% of all website traffic comes from anonymous visitors. Sure, you can use tools like cookies, but their usefulness is limited and on borrowed time.

Thanks to remote work and smart devices, identifying who is visiting your company website is only becoming more confusing. The same user visits your site from different devices, locations, and web browsers.

Every anonymous visitor represents a lost opportunity. Read this article to learn how to track and identify anonymous website visitors.

Who Are Anonymous Website Visitors?

Anonymous website visitors are the unidentified users of your site. They arrive from various marketing channels, including organic search and social media campaigns. Visitors then exit your site without providing any identifying information.

Typically, all website visitors are anonymous, except those who log into or sign up for a user account. In most cases, these will be the only unique visitors that you can easily track. However, there are other ways to track unique visitors, such as browser cookies and tracking pixels.

Why Are Anonymous Visitors Significant?

Internet users are on the rise, having reached 5.4 billion users in 2023. Every anonymous visitor is a lost opportunity. Hundreds or thousands of anonymous visitors interact with your website daily. 

Image sourced from statista.com

Can you afford to miss out on hundreds or thousands of potential customers? Even at conversion rates of 1-3%, that still represents significant revenue. 

Anonymous visitor tracking helps you better understand and meet visitor expectations

What Are the Benefits of Tracking Anonymous Visitors?

Website visitor identification is rewarding for those who put in the time and effort. We list some of its benefits below.

Better Audience Segmentation

Odds are that nearly all of your current website traffic is anonymous. Tracking anonymous user data helps paint a more vivid picture of your audience. The more information you collect, the better you can segment marketing.

Identify High-Value Prospects

Some users visit your home page, scroll down, and exit your site. Others may add a product to their shopping cart and abandon the purchase at the last second. Prospects who are ready to buy are more valuable than those who are only browsing.

You can send high-value prospects straight to the bottom of the funnel. For example, you can reach out with closing offers and marketing content that addresses the most common objections.

Personalize the User Experience

Customers don’t just want personalized experiences, they expect them. A McKinsey report found that 76% of consumers get frustrated when they don’t find personalization. Two-thirds of respondents want relevant product recommendations and tailored messaging.

Image sourced from mckinsey.com

Create Relevant Content

Identifying who visits your website lets you focus on your marketing strategy. For instance, let’s say you discover much more healthcare than financial organizations are visiting your website. You then feature more case studies and white papers that cater to a healthcare audience.

What Are Challenges to Website User Tracking?

Tracking anonymous users has its benefits. However, there are plenty of obstacles you must overcome to implement anonymous visitor tracking

Inaccurate or Low-Quality Data

A study from Segment found that 43% of businesses found getting accurate, real-time customer data to be the biggest challenge to personalization. Not all data is created equal. 

Tracking cookies may not be able to store data long enough for slower sales cycles. 

Image sourced from gopages.segment.com

Third-party enrichment data may not be up to date. With some services for B2B, you may get the company name but not any other information such as contact emails for decision-makers at the company. 

You want the most accurate data for tailored experiences with higher conversion rates.

Selecting the Right Tools and Techniques

There isn’t one way to monitor and identify anonymous users. You have a range of methods and solutions to choose from when deciding how best to track website visitors. Swimming in a sea of options leads you to drown from information overload and indecision.

Start by creating a plan and defining the objectives of your website visitor tracking strategy. Then, research and prioritize what capabilities and user information are vital for your business.

Data Protection and Privacy

When tracking user data, you must stay compliant with legal requirements. Laws such as the California Consumer Privacy Act (CCPA) stipulate how data can be collected, stored, and used. 

Under regulations like the EU’s Global Data Protection Regulation (GDPR), you need user consent to use basic tracking tools like browser cookies.

How to Identify Anonymous Website Visitors?

Alright, so now you’re convinced that tracking unique visitors is worth the payoff. How do you identify anonymous users?

Customer Accounts and Form Fills

We’ll start with the obvious, customer account creation. Use landing pages and banners to entice users to sign up. Make sure you sell the benefits, such as a one-time discount code or customer loyalty program.

You can track website activity as long as visitors are logged into their accounts. Use that information to personalize their experience. Integrate with your CRM or website personalization platforms to curate the user experience.

You can even cut right to the chase and ask anonymous users questions with website form builders such as Jotform. Offer value to users with promo codes, whitepapers, or ebooks in exchange for filling out a form. 

Use CTA buttons, sidebars, and popup ads to engage visitors with forms. Form fills streamline the process of identifying visitors and give your team some data about who they are or what company they represent. 

Image sourced from ruleranalytics.com

Unfortunately, the average form fill rate across all industries is only 1.7% (meaning you’d miss out on more than 98% of anonymous website visitors). Online form conversion rates vary from 0.6% to 2.8% across 14 industries. 

Cookies

Tracking cookies is a proven method for user tracking. Visitors arrive at your site, and their browser downloads a simple file. Your web servers recognize the cookie file and use it to identify and monitor the visitor each time they come to your site.

There are two main types of cookies:

Session cookies: they track a single session and remember anonymous visitors when they return.

Persistent cookies: these stay in the browser cache and remember preferences and user behavior.

Cookies add a layer of personalization and prevent and enable you to identify return visitors. However, cookies are vulnerable to cyberattacks, leaking user information. Also, many regulations require user consent to download and install browser cookies. 

There is also the issue of cookie deprecation. Many platforms such as Google Chrome are phasing out third-party cookies soon.

Tracking Pixel

Tracking pixels is an alternative to the browser cookie. The most well-known is the Facebook Pixel. How it works is that the pixel contains a small code. You can place this pixel on your website, ads, and emails. They are commonly used in B2B display advertising software for marketing attribution. 

The tracking pixel identifies information and tracks user behavior such as page views and clicks. It’s a simple but effective way to monitor users and speed up your pipeline velocity. 

For example, a user clicks on a demo but leaves the landing page. Your sales team is notified of this prospect’s interest. They can now either reach out to the potential customer or tailor a demo CTA specifically for the user when they return.

IP Address

Every device connected to the internet has a unique IP address. So why not use this information to catalog and identify every unique visitor? 

An IP address alone will not tell you much about the person or company visiting your website. Tracking tools can identify other user characteristics, such as geographical location.

Some IP lookup solutions cater to B2B, cross-referencing data against an IP address database. They tell you what company is visiting your site. You can then look them up to learn more about their needs and challenges. 

Browser Fingerprinting

Browser fingerprinting provides a cookieless method to identify and track anonymous users. A fingerprinting tool gathers information and signals from a website visitor. Browser fingerprinting pieces unique information together to identify anonymous website visitors.

User data collected may include:

  • Operating system
  • Browser type and version
  • Screen resolution and aspect ratio 
  • User-agent string
  • Timezone
  • Installed plugins
  • CPU 
  • GPU
  • IP address and network type

Since digital fingerprinting doesn’t require cookies, it doesn’t necessarily need user consent. However, for ethical reasons, it’s best to let every website user know what data is being recorded and how it’s used. 

Third-party enrichment

Third-party enrichment tools further identify anonymous users and provide more detailed information. Some services append tracking solutions like cookies and IP trackers by recording user behavioral and technical data. These services can be integrated with other marketing and website tools.

Others come as visitor identification platforms that gather unique visitor information and cross-reference connected databases.

Third-party enrichment is especially useful in B2B. Besides identifying the company, you also get relevant information such as budget, market position, infrastructure, and what individuals to contact. Third-party enrichment solutions empower your team to tailor marketing campaigns and better nurture interested buyers.

Website Analytics Tools

You’re probably already using website analytics tools to monitor website performance. Services such as Google Analytics use tracking pixels to record user behavior. You can monitor traffic sources and metrics such as dwell time, bounce rate, and conversions.

Tools like Hotjar let you record user actions during a session and create activity heat maps.

On their own, website analytics can provide data such as location or operation systems. 

However, you can integrate data to enrich website visitor identification tools.

Identify Anonymous Website Users and Grow Your Business

Anonymous web browsers aren’t going anywhere. More users work remotely and from multiple devices, making traditional tracking methods less fruitful. 

It takes more than having faith for your website visitors to convert to user accounts. The vast majority of anonymous visitors won’t create an account or fill out forms before exiting your ecommerce store. 

Start identifying anonymous visitors today. You’ll learn more about your prospects and be able to give them the content and experiences they desire.

Featured Image by Lukas Blazek on Unsplash

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Catégories: News dév web

Wearable Devices – Empowering Patients Through Real-Time Health Monitoring

26 septembre, 2024 - 15:56

In today’s fast-paced healthcare environment, technology has played a critical role in transforming how patients interact with healthcare providers. One of the most groundbreaking advancements has been the rise of wearable devices. These tools have revolutionized the way patients monitor their health in real-time, offering a wealth of benefits for individuals and healthcare systems alike. With the ability to track vital signs, activity levels, and other important health metrics, wearable devices are empowering patients to take a more proactive approach to their own healthcare management.

While the benefits of wearable devices span across multiple medical fields, their integration with Ambulatory EMR systems, Oncology EHR platforms, and their role in reputation management for doctors are particularly noteworthy. This article will explore how wearable technology is shaping patient care, enhancing doctor-patient relationships, and boosting healthcare outcomes.

The Rise of Wearable Technology in Healthcare

Wearable devices, such as smartwatches, fitness trackers, and biosensors, have become integral to how individuals monitor their health. These devices collect real-time data on heart rate, physical activity, sleep patterns, and even blood oxygen levels, making them a valuable tool for both patients and doctors.

The health data collected by these devices are typically synced with smartphone apps or healthcare systems, allowing patients to have immediate access to their health information. This kind of accessibility has proven especially useful for patients with chronic conditions, as it helps them track their health on a daily basis. Whether it’s managing diabetes, monitoring blood pressure, or keeping tabs on physical activity, wearable devices enable patients to stay informed and engaged with their health.

Moreover, the integration of wearables with Ambulatory EMR systems means that doctors have easier access to a patient’s continuous health data. This seamless flow of information provides healthcare providers with the tools they need to make more informed, data-driven decisions. For patients undergoing treatment for serious conditions, such as cancer, the ability to share real-time health metrics with their oncologists using Oncology EHR systems ensures that treatments can be fine-tuned and personalized, improving overall patient outcomes.

Wearable Devices and Chronic Disease Management

One of the most significant advantages of wearable technology lies in its potential for chronic disease management. Patients with heart disease, diabetes, or hypertension can benefit tremendously from continuous health monitoring. For instance, individuals suffering from heart disease can use wearables that monitor their heart rate and detect irregularities, allowing them to seek medical assistance before a problem escalates. Diabetic patients, on the other hand, can rely on glucose-monitoring wearables that track their blood sugar levels in real time, eliminating the need for frequent finger pricks.

By integrating the data from wearable devices into Ambulatory EMR systems, healthcare providers are better equipped to monitor patients remotely, reducing the need for frequent office visits. This continuous stream of real-time data allows doctors to catch early warning signs of a potential issue and intervene promptly. For patients, it offers peace of mind, knowing that their health is being monitored even when they aren’t physically present in the clinic.

The ability to share this data with healthcare providers, especially when connected to Oncology EHR systems, is critical for patients undergoing cancer treatment. For example, cancer patients undergoing chemotherapy can experience a range of side effects, such as fatigue, irregular heartbeats, and sleep disturbances. Wearable devices can capture these metrics in real-time and provide oncologists with a clearer picture of how patients are responding to treatment. This helps doctors make adjustments to the treatment plan as necessary and ensures that patients are receiving the most effective care possible.

Integration with Ambulatory EMR and Oncology EHR Systems

The integration of wearable devices with Ambulatory EHR and Oncology EHR systems marks a significant step forward in modern healthcare. Electronic Medical Record (EMR) systems, specifically designed for ambulatory care, help doctors manage patient records, prescribe medication, and track treatment plans. When combined with the continuous data provided by wearable devices, Ambulatory EMR systems can offer a more comprehensive view of a patient’s health over time.

For example, a patient with hypertension might wear a device that tracks their blood pressure continuously throughout the day. This data is then synced with their Ambulatory EMR, allowing their physician to analyze the trends and adjust treatment as needed. This creates a more dynamic, real-time approach to managing chronic conditions, as opposed to relying solely on in-office blood pressure readings.

Similarly, Oncology EHR systems are designed to help oncologists manage the complex nature of cancer treatment. By integrating data from wearables, oncologists can better understand how their patients are responding to treatments, monitor vital signs, and track activity levels—all of which are critical in managing a disease as multifaceted as cancer. Wearable devices, in combination with Oncology EHR platforms, allow for more personalized and precise treatment plans, increasing the likelihood of successful outcomes.

Enhancing Patient Engagement and Compliance

One of the most profound impacts of wearable devices is their ability to increase patient engagement and compliance with treatment plans. By providing individuals with real-time feedback on their health metrics, wearables encourage patients to take ownership of their health and make positive lifestyle changes. Patients who actively engage with their health data are more likely to adhere to prescribed treatments, medications, and lifestyle modifications.

For instance, a patient recovering from heart surgery might use a wearable device to track their daily step count, heart rate, and sleep patterns. Seeing this data can serve as a motivational tool, encouraging them to walk more, rest adequately, and keep an eye on their heart health. By syncing this data with Ambulatory EMR systems, physicians can monitor the patient’s recovery remotely and provide tailored advice based on the metrics collected.

Wearable devices also offer reminders for patients to take their medication or perform certain activities, helping to improve overall compliance. This is particularly useful for patients managing multiple conditions or those on complex medication regimens. The ability to share this data with healthcare providers ensures that doctors have a clearer understanding of the patient’s adherence to treatment plans.

Impact on Reputation Management for Doctors

As wearable devices continue to reshape patient care, they are also playing a role in reputation management for doctors. In the digital age, reputation is more important than ever, and the ability to provide personalized, high-quality care can significantly impact how a healthcare provider is perceived by their patients.

Patients who feel empowered and informed by the use of wearable technology are more likely to have positive experiences with their healthcare providers. They appreciate the fact that their doctors can monitor their health in real-time and make adjustments to their treatment plans without requiring an in-office visit. This level of personalized care not only improves patient outcomes but also leads to higher patient satisfaction, which can directly influence a doctor’s reputation.

In the age of online reviews and social media, patients who have positive experiences with wearable technology are likely to share their experiences, contributing to better reputation management for doctors. On the flip side, healthcare providers who are slow to adopt these technologies may face criticism for not staying up-to-date with modern healthcare trends, potentially impacting their reputation.

By incorporating wearables into their practice and using data from Ambulatory EMR and Oncology EHR systems to enhance patient care, healthcare providers can build a reputation for being innovative, responsive, and patient-centric. This, in turn, can attract more patients and strengthen the doctor-patient relationship.

Future Prospects: AI and Wearable Devices

As wearable devices continue to evolve, the integration of artificial intelligence (AI) presents exciting new possibilities for healthcare. AI-powered wearable devices can not only track health metrics but also analyze data and provide predictive insights. For example, AI algorithms can analyze heart rate data over time and alert users to potential irregularities before they become serious issues. In the context of Oncology EHR systems, AI can help oncologists predict patient outcomes and suggest adjustments to treatment plans based on real-time data.

The combination of wearable technology and AI also paves the way for more effective remote patient monitoring. With AI-driven analysis, wearable devices can detect trends and anomalies in health data that might otherwise go unnoticed. This can lead to earlier interventions and better long-term health outcomes, especially for patients managing chronic conditions.

Conclusion

Wearable devices have undoubtedly changed the landscape of healthcare, offering real-time health monitoring that empowers patients and enhances the quality of care provided by healthcare professionals. Through seamless integration with Ambulatory EMR and Oncology EHR systems, wearables allow for a more comprehensive approach to patient management. This technology not only improves patient outcomes but also plays a vital role in reputation management for doctors, as patients increasingly value personalized, responsive care.

Featured image by Fabian Albert on Unsplash

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Catégories: News dév web

How Can You Make Your Website Dyslexia-Friendly? 

25 septembre, 2024 - 17:29

Websites open a world of opportunities for information and services in today’s digital world. However, for users with dyslexia—a learning difference that affects reading and understanding of text—web navigation is quite different. Dyslexia users are almost 10-20% of the population, so millions of users are likely to struggle when accessing content that others might breeze through. 

In this article we will outline some concrete and actionable steps to create websites accessible for dyslexic users, improving your site’s overall accessibility. Doest matter whether you’re a web developer, designer, or business owner, these practices can benefit all, ensuring the website is usable to everyone, regardless of their reading abilities.

So, what is Dyslexia?

Before getting into the details, it is important to understand what exactly dyslexia. Dyslexia is a neurological problem that primarily affects reading, spelling, and writing. People with dyslexia may experience:

  • Difficulty in word identification or recognizing the words.
  • Difficulty distinguishing between letters or words that look very similar.
  • Difficulty in reading fluently because dense material can be overwhelming.

By keeping these challenges in mind when designing, you can reduce cognitive loads and help dyslexic users navigate your website more easily.

Achieving Website Accessibility with Assistive Technology   

Creating a dyslexia-friendly website is a step forward toward making the web experience more inclusive for your users. But if not so, assistive tools can make this process easier for non-accessible websites. You can use an All in One Accessibility tool to simplify accessibility for users with dyslexia and other disabilities. This user-friendly widget is easy to install and allows visitors to customize their experience, adjusting things like fonts and contrast, so they can navigate the website more easily. By integrating tools like these, you can break down barriers and make your site truly accessible.  

Here are the steps to Design a website to make it easier for Dyslexia users:   1. Use easy to read Fonts

Font size is one of the most important factors when designing a website that is friendly to people with dyslexia. Some fonts are easier to read for dyslexic users because they reduce confusion between letters. Consider these recommendations:

Sans-serif fonts: Fonts like Arial, Verdana, and Helvetica are preferred because they lack decorative strokes, making them cleaner and easier to read.

Avoid decorative fonts: Cursive or intricate fonts increase cognitive load.

Dyslexia-friendly fonts: Fonts like Open Dyslexic help dyslexic readers by showing weight differentiation between letters.

Also, ensure text is well spaced and not too condensed, as tight spacing can make it harder for dyslexic users to read.

2. Use Clear Text Formatting

Even with a readable font, text needs to be well formatted. Clear, uncluttered text is helpful for users with dyslexia. Remember:

Line Spacing: Use ample line spacing (1.5x or 2x) so lines of text don’t merge together.

Short paragraphs: Breaking up information into smaller paragraphs prevents large blocks of intimidating text.

Avoid justification: Left-align your text and don’t fully justify it—it introduces uneven spaces between words, which can cause visual distortion.

Bold for emphasis: Bold text is more legible for dyslexic users than italicized or underlined text—both latter text treatments create a shape that’s harder to recognize.

Clear formatting benefits all users but is crucial for those with dyslexia.

3. Use Color and Contrast Strategically 

Color can be a help or a hindrance for dyslexic users. Good contrast between text and background is key to readability:

High contrast: Ensure good contrast between text and background, like dark text on a light background (or opposite).

Avoid bright, neon colors: These cause visual discomfort and strain. Stick to muted tones.

No busy backgrounds: Avoid patterned backgrounds behind text, which can distract and hinder reading.

Provide a dyslexia-friendly mode that lets users adjust contrast and color to their preference, such as light-yellow backgrounds, which reduce glare.

4. Use simple and Concise language

Be Clear and Straightforward Complex, jargon-laden language can overwhelm dyslexic users. Simplifying content makes it more accessible:

Use Simple sentences: Break down ideas into easily digestible chunks.

Avoid jargon: Stick to plain language, and if necessary, provide definitions.

Use bullet points: Make key points stand out with bullet points or numbered lists and use them to head sections.

Make these changes and more for the dyslexic user, but everyone else will find these practices useful too.

5. Offer Alternative Content Formats 

Not everyone processes information best through text. Offering alternative formats ensures dyslexic users can engage with your content:

Text-to-speech: Allow users to listen to content, especially helpful for long-form articles, blogs, or guides.

Captioned videos: Always include captions in video content to make it accessible to everyone.

Offering various formats helps all types of learners engage with your website.

6. Enhance Website Navigation 

There are a few rules that should be followed: Keeping this in mind, dyslexic users need a clear and easy navigation system. Multilayered menus and numerous links will only confuse them:

Descriptive labels: Use descriptive text for links and buttons. For example, “Contact Us” rather than “Click Here.”

Logical organization: Material arranged logically into groupings, with clear headings and subheadings apparent to the reader.

Consistent navigation: Keep consistent navigation on your website so that users will not be confused by their movements.

This helps reduce cognitive effort, benefiting both dyslexic and non-dyslexic users.

7. Let Users Customize Their Experience 

There are no one-size-fits-all solutions in web design, and certainly not for users with a specific need like dyslexia. Customization options will enable users to tailor the site according to their preferences:

Resizable text: Allow users to increase or decrease the size of text.

Dyslexia-friendly mode: Similar to high-contrast modes for low-vision users, offer a dyslexia-friendly mode with adjustable fonts, colors, and spacing.

Reader mode: Assist in distraction-free reading, avoiding ads and pop-ups.

Allowing users control over their web experience is key to inclusive design.

8. Test with Dyslexic Users 

Best practices are great to follow, but the only way to ensure that your site is dyslexia-friendly is by testing it on people with dyslexia. Coupling platforms with special services for accessibility testing can realize real feedback from users in such a way as to make sure any design decision made counts and has the proper impact.

Conclusion: Web accessibility as a universal design feature 

In essence, to make a website dyslexia-friendly means making the digital environment not only accessible through added functions but also inclusive and friendly to all users. Following these principles of dyslexia-friendly design, you can enhance the experience for a very large portion of your audience and improve the usability, engagement, and reach of your site. 

Inclusivity is a journey. Always be open to feedback, stay abreast of best practices, and relentlessly enhance your website for all kinds of user needs. Accessible websites are better websites for everybody.

Featured image by Aaron Burden on Unsplash

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Catégories: News dév web

What is Cloud Telephony[Cloud Calling]: How does it work?

25 septembre, 2024 - 16:43

In today’s fast-paced digital world, businesses are continually seeking ways to enhance their communication capabilities and streamline operations. Cloud telephony, also known as cloud calling, has emerged as a transformative solution, offering a range of benefits over traditional telephone systems. But what exactly is cloud telephony, and how does it work? In this blog, we’ll delve into the essentials of cloud telephony, explore its key features, understand its functionality, and uncover the benefits it brings to modern communication.

What is Cloud Telephony/Cloud Calling? 

Cloud telephony, also known as cloud calling, has made a revolution in business communication. Instead of using traditional lines, it utilizes the Internet to make calls, thus giving it more flexibility and efficiency. Such capabilities are what defines Unified Communication as a Service (UCaaS).

UCaaS is a platform that’s based on the cloud and integrates all communications tools including chat, video conferencing and telephony. This helps in making work processes more efficient by putting all the tools in one place; thus improving productivity. It eliminates the need for switching between apps for team members to work together easily.

Businesses are turning to cloud-based solutions like UCaaS in order to save on costs and increase productivity. Cloud calling raises connectivity and cuts down on expenses, making it suitable for any organization. This article therefore looks at how cloud calling operates as well as its effects on modern communication.

Key Features of Cloud Telephony 

Voice over Internet Protocol (VoIP): VoIP technology is at the core of cloud telephony. By using VoIP, voice communication can be sent through the internet instead of through conventional phone lines. Consequently, it leads to calls with high quality and less dependency on physical telephone structure.

Call Recording:  Cloud telephony system has the capability of recording calls. This enables companies to keep track of all conversations that happen on the phone for purposes such as quality assurance, training or even compliance with regulations. These recordings can be accessed later in order to analyze the interaction that took place and also to enhance customer service.

Interactive Voice Response (IVR):  Automated telephony systems known as IVR systems interact with callers using pre-recorded voice prompts. This aids in routing calls to the relevant department or individual based on the caller’s replies, thereby simplifying the process and minimizing waiting time.

Call Analytics:  One of the advanced features that are often found in cloud telephony platforms is call analytics. There are many useful insights which this analytical tool gives about call patterns, call length, and communication efficiency. Employees’ evaluations, customer behavior understanding, and data-based decision making by businesses can always be carried out with these analytics.

Scalability:  Scalability is one of the key characteristics of cloud telephony that distinguish it from other forms of telephone communication. Businesses are able to easily change their communication resources so as to meet different needs. Whether you want to add new lines or scale up during high demand periods, there is no problem with using cloud telephony systems because they can adapt to your changing requirements effortlessly.

Cost-Effectiveness:  Conventional telephone systems usually need a great deal of initial capital outlay for equipment plus continuous upkeep expenses that come along with their operation. However, cloud telephony does away with these costs through a subscription model that encompasses improvements as well as management, resulting to lower charges in totality.

Mobility:  Using cloud telephony, the employees can talk or receive calls from anywhere they feel like so long as there is an internet connection available. This kind of mobility is very much needed in remote work settings and firms that have many locations because it guarantees that contact is steady and reachable.

Integration Capabilities:  In most cases, cloud telephony platforms integrate seamlessly with other business tools, like Customer Relationship Management (CRM) systems, email platforms, and productivity software. This enables the process to become more efficient and operational workflow.

How Does Cloud Telephony/Cloud Calling Work? 

Understanding how cloud telephony works involves breaking down its core components and processes:

Internet Connectivity:  The center of cloud telephony is the connection to the internet. VoIP technology transmits voice data over the internet. Consequently, high-quality voice calls can be made that do not depend on standard telephone lines.

Cloud Servers:  Cloud-based phone systems use a network of servers that are under the control of cloud service providers. These servers do the processing and transmission of voice information, making sure that calls are put through and handled effectively.

User Interface:  Cloud telephony systems of the businesses are accessed using a web-based interface or an application. As a result, users can use this interface to control settings, look up call history and take advantage of other advanced tools like call analytics and reporting.

Data Encryption: Privacy and security are some of the major objectives that cloud telephony systems aim to accomplish by employing encryption protocols on voice data in transmission. Each information is secured from falling into wrong hands and this guarantees adherence to the set laws on data protection.

Integration with PSTN:  Though internet is used by cloud telephony, it connects with traditional phone lines through PSTN for easier communication. Thus companies can contact and take calls from everyone irrespective of their communication method.

Benefits of Cloud Telephony 

There are many benefits by implementing cloud telephony to your business, and some of them are explained below:

Enhanced Flexibility:  Cloud telephony enables businesses to change their communication demands instantly, offering them unmatchable flexibility. For instance, it is good in scaling itself up to cater for new places as well as accommodating employees who work from home, thus able to meet the unceasingly transforming demands of various businesses.

Improved Customer Service:  Cloud telephony possesses advanced features such as IVR systems and call recording that improve customer service. Customer satisfaction is improved by ensuring that calls are directed to the right department or representative, thereby reducing waiting times.

Increased Productivity:  Workers can remain engaged and active even when they work from home due to the integration of other business tools and mobility offered by cloud telephony. It results in quick replies and better contact methods.

Cost Savings:  The cloud telephony is based on a subscription pricing model that avoids huge capital outlays and regular servicing expenses of traditional telephone systems. These cost savings can be channeled to meet other business requirements.

Scalability:  With cloud telephony, companies have the ability to adjust their communication resource levels based on changes in the demand patterns. Such flexibility guarantees that companies will not require major infrastructural adjustments to cater for expansion needs.

Data Insights:  Several cloud telephony systems reveal call trends, staff productivity and consumer dealing analysis through analytics and reporting features which give remarkable insights. That way, they help companies make informed choices and refine their communication plans.

Conclusion 

Presently, cloud-based telephone system is transforming the businesses perception towards communication by providing an adjustable solution, cheap and loaded with feature as compared to conventional telephone systems.

The innovative functions of this type of phone service enable companies to improve their customer care, boost productivity and attain better efficiency.

In the contemporary world where technology advancement is quite rampant, it emerges that cloud telephony is one of the critical platforms for communication enabling businesses to remain in touch and thrive in today’s competitive landscape.

One of the major advantages of using cloud telephony for business growth and communication infrastructure is to accommodate the needs of digital age. However, small start-ups or large organizations can develop new opportunities for growth and keep their communication structures competent for current-day demands with cloud telephony.

Featured image by Osama Saeed on Unsplash

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Catégories: News dév web

Staying Relevant: A Guide for Brands in the Era of Gen Z Trends

20 septembre, 2024 - 08:39

In today’s fast-paced digital world, brands constantly face the challenge of staying relevant to younger consumers. For Gen Z, traditional marketing strategies often fall flat. This age group are as brand-savvy as any top marketer and members of this generation engage in a personal branding project by building online personas that are as integral to their identity as any offline habits.

Gen Z is a switched-on, brand-cynical generation. To connect with this age group, you must understand them, and the unstable world they’ve built their identity in. A life online and unstable social, political and economic boundaries have led this generation to be drawn to short-term trends and memes that resonate with their sense of nostalgia, often not for distant decades, but for more recent times.

The exploding “brat summer” trend, with its early-naughties low-fi aesthetic, is the perfect example of this. This viral trend has quickly reached every corner of our culture and even initiated a high-profile ‘rebrand’ for the Kamala Harris presidential campaign.

If it’s good enough for a presidential contender, it should be good enough for your brand. But as the aesthetic of ‘Brat Summer’ compresses a nostalgic ache for simpler times with the accelerated trend-slash-meme production of the internet machine, it’s tough for brands to keep up.

Nostalgia branding might be about looking backward, but Gen Z is creating short-term nostalgic trends in a very forward-thinking way. Let’s find out how your brand can leverage the what’s trending treadmill to engage with a younger audience.

Why Nostalgia Branding is so Powerful for a Gen Z Audience

Nostalgia branding taps into powerful emotions, making it an effective strategy for connecting with any age group: 77% of consumers call this evergreen branding trend interesting. By evoking fond memories and a sense of comfort, consumers build a strong connection to the brand in question. This has traditionally been done by leaning on older eras: the ‘70s, ’80s or ’90s, and by targeting a time that your target audience remembers.

However, nostalgia hits different for Gen Z, a generation raised online with a mismatched set of cultural references at their fingertips. Despite being born long after ‘80s beach culture exemplified by sunglasses brand Vacation, the visual aesthetic is instantly understood. But Gen Z aren’t just drawn to long-term nostalgic vision: they’re also nostalgic for elements of their own formative years, and even the very recent past.

A Shorter Cycle of Nostalgia Trends

The internet has accelerated the cycle of trends and the present turns into the past quicker than ever, making it ripe for nostalgia, and nostalgia branding. What used to take decades to become nostalgic now takes just a few years. Social media platforms like TikTok, Instagram, and Twitter have created environments where trends can go viral and fade away in the blink of an eye. This creates opportunities for brands to quickly adapt and leverage these trends.

“Nostalgia” can be for anything now: while previous efforts to implement nostalgia in branding have been casting back decades for eras where different value systems seemed more prominent (eg family, freedom, etc), now, Gen Z (and to an extent Millennials) will lean into an almost immediate nostalgia for things that happened in the recent past: Brat’s aesthetic is for an early-internet era, a simpler time.

Brat: A Case Study in Recent Nostalgia

“Brat” is a trend that encapsulates Gen Z’s unique take on nostalgia. It draws inspiration from early 2000s pop culture, particularly the rebellious and carefree attitudes seen in movies, TV shows, and music from that era. Think mini skirts, chunky highlights, and a vibe of spirited defiance.

Nobody expects it to last forever, with 80% of 18-25s anticipating this trend sticking around for fewer than a few months, but that’s part of the point. This should guide brand strategy: be fun, carefree and colorful, but be ready to move on to keep up with your audience.

Brands can take a leaf out of the “brat summer” playbook by understanding what resonates with Gen Z. They appreciate the irony and humor in looking back at trends from a decade ago as if they were ancient history. By tapping into this recent nostalgia, brands can create content that feels both familiar and fresh.

How Brands Can Leverage Online Trends to Engage Audiences

An accelerated cycle of memes and trends feeds into a potent nostalgic cocktail that can create highly effecting, and effective, marketing strategies, but it’s also overwhelming for brands trying to keep up.

Nevertheless, the opportunity for engagement, as well as creating a sense of authenticity, is huge when you successfully tap into short-term cycles of internet nostalgia. Here’s how….

1. Stay on Top of Trends

Keep an eye on social media platforms where trends emerge. Tools like Google Trends, Twitter’s trending topics, and TikTok’s Discover page can help you stay up to date.

While the specifics of a trend can’t be anticipated — nobody expected the neon tones and lower-case typography of Brat — the “something” summer is now a well-established template. Hot girl summer and hot vax summer are in the rearview mirror, and Brat summer is turning up the heat this July. Brands should be aware of wider trends and be ready to leverage memes and microtrends that fit.

2. Be Authentic

Faced with an increasingly superficial online world, Gen Z values authenticity: both in the brands they love and in their own lives. When leveraging nostalgia, it’s important to do so in a way that feels genuine. Avoid pandering, and instead, create content that creates relevance between your brand and a nostalgic trend, like Old Spice’s old-timey barber shop.

3. Collaborate with Influencers

Influencers who resonate with Gen Z can help amplify your message. Partner with influencers who align with the trend to create sponsored content that feels organic and relatable. A collaboration between luxury fashion brand Marc Jacobs and a TikTok account recreating soap opera drama with Sylvanian Families was one recent hit among a Gen Z audience.

4. Use Visual Storytelling

Visual platforms like Instagram and TikTok are perfect for nostalgia branding where past aesthetics can be used to create arresting visual content, such as Vacation’s consistent, sun-kissed ‘70s look. Nostalgia is about evoking an emotional response to times gone by, but given that half our brain’s processing power is devoted to the visual, this is best done with powerful imagery.

5. Engage in Conversations

By hitching your wagon to the latest trends, your brand is joining the conversation. Don’t forget to comment on posts, share user-generated content, and use hashtags to make your brand part of the community. By engaging in a meaningful way, you’ll ensure you’re not just responding to the latest trends, but playing your part in creating the next one.

Conclusion

Brands must be careful when leveraging short-term trends to build long-term engagement. While younger consumers see the Brat aesthetic everywhere, we found that less than 6% of over-45s are familiar with the trend. Know your audience before you lean into a meme otherwise, your efforts could fall flat.

For younger consumers, however, tapping into timely trends creates a perception of authenticity in the brands they see online. Connecting with Gen Z requires an understanding of their unique relationship with trends and nostalgia. Short-term trends like “brat summer” offer a glimpse into how recent nostalgia can be a powerful tool for engagement.

By staying ahead of trends, being authentic, collaborating with influencers, creating interactive content, using visual storytelling, and engaging in conversations, brands can build meaningful connections with younger consumers.

Featured image by Brooke Lark on Unsplash

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Catégories: News dév web

Why is risk management important to underwriters?

17 septembre, 2024 - 13:25

“An uncontrollable, potential lack of something valuable” is a fundamental definition of risk. The foundation of the insurance industry is based on the idea of risk and its sharing, in which an insurer takes on part of the monetary hazard of an insured celebration in return for a predetermined amount of money referred to as a top class. Underwriters are essential to the insurance sector as they determine the types and conditions of insurance coverage. Their duty is to evaluate the risk in imparting coverage to individuals, businesses, and assets and to make decisions that might be consistent with the risk tolerance of an insurer.

As a result, risk management will become a critical step in the underwriting process, ensuring the commercial enterprise’s enduring profitability and policyholder protection. In this sense, a robust insurance underwriting system is important because it permits underwriters to assess risk successfully and make knowledgeable choices. In this blog, we will highlight the importance of risk management to underwriters and how leveraging cutting-edge underwriting structures complements this important procedure.

Importance of Risk Management in Underwriting Preserving Monetary Stability

Insurance’s essential purpose is to guard against financial loss, and risk control is vital to preserving the insurer’s economic balance. Underwriters ensure that charges are enough to pay for future claims as well as administrative expenses by precisely determining the risk stage connected with every policy. This meticulous risk management provides a solid foundation for the insurer’s financial stability, reassuring policyholders.

Underwriters can better control this using predictive models from a systematic insurance underwriting system. These systems compute future risk based on past data, outside assets, and real-time inputs. This prevents the insurer from taking on more risk than necessary to maintain long-term sustainability and profitability.

2. Avoiding Unfavorable Selection

People or corporations are much more likely to get insurance when the risk is excessive. In contrast, low-risk individuals might also select not to, which is referred to as detrimental selection. Underwriters play a crucial role in addressing this imbalance, ensuring that claims do not exceed expectations and thereby maintaining the insurer’s profitability. Their efforts instill confidence in the fairness and sustainability of the insurance system.

Underwriters can reduce adverse selection by employing data-driven insights and comprehensive risk profiles provided by risk management. Machine learning programs can be integrated into an insurance underwriting system to identify and predict high-risk policyholders. This allows underwriters to determine suitable premiums or, in extreme cases, cancel coverage.

3. Improving Pricing Based on Risk

Underwriters can use risk-based pricing when they have effective risk management in place. With this technique, insurers can charge higher premiums to consumers with more significant risks while offering more competitive rates to low-risk customers. This pricing strategy enhances the insurer’s capacity to attract low-risk customers and maintain profitability.

A progressive underwriting device makes dynamic insurance pricing based on the individual traits of every policyholder viable. To help underwriters best-tune pricing methods, it integrates many records sources, such as credit scores, medical histories, and driving statistics.

4. Increasing the Efficiency of Underwriting

An effective insurance underwriting system and risk control make the system run more smoothly. Underwriters can handle harsh conditions using automatic risk evaluation structures to perform repetitive duties like records collection, background assessments, and simple danger critiques.

By automating regular chance management responsibilities, underwriters may additionally process more policies in less time without compromising on accuracy. This is crucial because insurers must process packages fast while upholding risk standards in an increasingly competitive marketplace.

The Role of Technology in Risk Management

In the cutting-edge insurance landscape, technology has revolutionized danger management practices in underwriting. An insurance underwriting system with advanced technologies such as artificial intelligence (AI), machine studying (ML), and big data analytics enables underwriters to make better-informed choices.

1. Predictive Analytics together with Risk Analysis

One of the technologies revolutionizing risk management the most is predictive analytics. Historical data must be analyzed to forecast future events. Predictive models in underwriting assist underwriters in adjusting premiums or policy terms by predicting the likelihood of a claim.

Modern insurance underwriting systems incorporate real-time data from external sources, such as social media, satellite imaging, and economic indicators, into prediction models. This allows underwriters to evaluate risks more precisely, even in ambiguous situations.

2. Fraud Identification

Fraudulent claims may severely damage insurance firms. Identifying and mitigating fraud risk throughout the underwriting process is a crucial aspect of risk management.

A coverage underwriting gadget can use artificial intelligence (AI) algorithms to identify positions that might imply fraud. For example, the gadget can also highlight a risk for additional examination through an underwriter if the prospective policyholder offers conflicting records or has a questionable claims history. This lessens the possibility of underwriting fraud-susceptible guidelines.

3. AI and Automation-Powered Decision Making

Underwriters can better cope with large quantities of statistics and make brief, facts-driven alternatives, while positive aspects of the risk management process are automated using AI and machine learning. With AI algorithms, every coverage will undergo a comprehensive hazard appraisal in seconds, which could evaluate chance factors much more quickly than a human underwriter.

Conclusion

Underwriters need to be adept at risk control because it has an immediate bearing on insurance agencies’ fitness, viability, and expansion. By using sophisticated coverage underwriting systems and effective threat control strategies, underwriters may make well-informed judgments, reduce risks, and guarantee that premiums are reasonably priced.

Adopting generation and facts-pushed insights could be crucial for future success in a quickly converting industry. The better risk control equipment gets, the greater the underwriters can be and the more ready they are to address the challenges of an increasing number of complicated insurance panoramas.

Featured image by Loic Leray on Unsplash

The post Why is risk management important to underwriters? appeared first on noupe.

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Yves Bresson, ingénieur en informatique, consultant freelance, spécialisé dans le développement web (CMS, PHP, Laravel, Ajax, jQuery, Bootstrap, HTML5, CSS3) et d'applications mobiles (iPhone, Android). Voir le profil de Yves Bresson sur LinkedIn